Websense Mission Critical Support
For large organizations that require secure, continuous protection from external threats and internal leaks, Websense offers Mission Critical Support, our highest level of service. Mission Critical Support combines all the benefits of Premium Support (24 x 7) with superior technical response coordinated by a highly proactive technical account manager (TAM). A TAM is assigned to your account and works closely with your organization to ensure the highest performance, reliability and availability of your Websense solutions. Your TAM takes the time to understand your complex environment in order to provide strategic support planning to help mitigate security risks, resolve issues quickly and minimize downtime for your critical systems. Mission Critical Support includes architecture reviews, migration planning assistance, training recommendations and periodic account reviews to keep your business running and ensure you can leverage the power of integrated Web, messaging and data security solutions. With Mission Critical Support you are guaranteed the fastest path to resolving your most pressing support issues with expedited call handling, ahead of other customers. With unlimited 24 x 7 access to senior technical support engineers and product specialists, Mission Critical Support provides personalized and essential protection for your critical applications to help you maximize your ROI with Websense.
Technical Account Manager Benefits
- Designated senior technical support engineer
- Single point of contact
- Collaborative, strategic support planning
- Expedited case handling and escalation
- Personalized service delivery
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To upgrade to Mission Critical Support contact your Channel Account Manager in North America, or your Websense Reseller in all other countries.
Websense Mission Critical Support Datasheet