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Wondering which versions are currently supported? See the Supported Product Matrix.

Still having trouble?

Internet Support:
Search the Knowledge Base Create a New Support Request Update an Existing Support Request View Opened and Closed Support Requests
Telephone Support:
If the issue is urgent, please call one of the offices during the business hours listed below. You will be routed to the first available technician who will gladly assist you. For less urgent cases, use our online Support Request Portal at ask.websense.com. For faster phone response, please use your Support Account ID which you can find in the “Profile” section at MyWebsense. For 24/7 tech support and a toll-free number, take advantage of one of our Websense Priority Support Programs.
Support Region	Support Details
North America	For Websense and SurfControl Products: +1.858.458.2940 Support Hours: 5:00 AM to 5:00 PM, Monday through Friday, Pacific Standard Time (GMT -8)
Asia	Contact your Websense Reseller or open a Support Request using the Internet Support options above. To reach the Beijing Support Team, call +86 (10) 5884-4200. Support hours are from 9:00am to 6:00pm, Monday through Friday, Hong Kong/Beijing local time (GMT +8 UTC).
Australia/NZ	Contact your Websense Reseller or open a Support Request using the Internet Support options above. To reach the Sydney Support Team, call +61 2 9414 0033. Support hours are from 8:00am to 8:00pm Australia Eastern Time (GMT +10).
France	Contact your Websense Reseller or open a Support Request using the Internet Support options above. To contact the France Support Team, dial +33 1573 23 227. Support hours are from 8:00am to 6:00pm Monday through Friday GMT.
Germany	Contact your Websense Reseller or open a Support Request using the Internet Support options above. To contact the Germany Support Team, dial +49 69 517 09347. Support hours are from 8:00am to 6:00pm Monday through Friday GMT.
UK (and rest of EMEA), Middle East & Africa	For Websense and SurfControl Products: Contact your Websense Reseller or open a Support Request using the Internet Support options above. To contact the EMEA Support Team, dial +44 2030244401. Support hours are from 8:00am to 6:00pm, Monday through Friday, GMT. For 24/7 tech support and a toll-free number, take advantage of one of our Websense Priority Support Programs.
Latin America & Caribbean	Contact your Websense Reseller or open a Support Request using the Internet Support options above. Support hours are from 9:00am to 6:00pm , Monday through Friday local time (GMT -3).