Tools & Policies

• Top Customer Issues
• Support Request Portal
• Websense Site Lookup Tool
• SurfControl Test-a-Site
• URL Database Issues
• Database Protocol Changes
• Product Updates
• Websense System Requirements
• Tech Alerts
• Websense Hotfixes
• SurfControl Hotfixes
• Technical Support Programs
• Target Response Times
• Support Product Matrix
• Version Support Policy
• Training and Certifications
• BETA Program