Support
Tools & Policies
- Top Customer Issues
- Support Request Portal
- Websense Site Lookup Tool
- SurfControl Test-a-Site
- URL Database Issues
- Database Protocol Changes
- Product Updates
- Websense System Requirements
- Tech Alerts
- Websense Hotfixes
- SurfControl Hotfixes
- Technical Support Programs
- Target Response Times
- Support Product Matrix
- Version Support Policy
- Training and Certifications
- BETA Program
Support By Product
Support information, by product, including top issues, common errors, user guides, and upgrade instructions.Click here for information on product rebranding.
Websense Solutions
SurfControl Web Solutions
| Microsoft Windows | Microsoft Proxy Server |
| Microsoft ISA Server | Check Point Firewall-1 |
| Novell BorderManager | Citrix |
| Blue Coat | Cisco CE |
| Mobile Filter | Juniper |
SurfControl E-mail Solutions
| E-mail Filter for SMTP |
| E-mail Filter for Exchange 2000 / 2003 |
| RiskFilter |
SurfControl Enterprise Threat Shield
| Enterprise Threat Shield Support |
SurfControl Anti-Virus Agent
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Extra .dat files supplement regular Anti-Virus Agent updates, and are released for an interim period in response to significant threats. A fully released .dat file follows within a few hours. Click the link to the left to learn how to take advantage of this additional layer of security. |
SurfControl Report Central