Support
Tools & Policies
- Top Customer Issues
- Support Request Portal
- Websense Site Lookup Tool
- SurfControl Test-a-Site
- URL Database Issues
- Database Protocol Changes
- Product Updates
- Websense System Requirements
- Tech Alerts
- Websense Hotfixes
- SurfControl Hotfixes
- Technical Support Programs
- Target Response Times
- Support Product Matrix
- Version Support Policy
- Training and Certifications
- BETA Program
URL Database Issues
Please do not open a support request for URL or database issues / questions. If you are reporting a URL issue, please report the issue through the Websense Site Lookup Tool.If you are reporting a general URL database issue or wish additional information regarding the database, please send inquiries to suggest@websense.com.