Support
Tools & Policies
- Top Customer Issues
- Support Request Portal
- Websense Site Lookup Tool
- SurfControl Test-a-Site
- URL Database Issues
- Database Protocol Changes
- Product Updates
- Websense System Requirements
- Tech Alerts
- Websense Hotfixes
- SurfControl Hotfixes
- Technical Support Programs
- Target Response Times
- Support Product Matrix
- Version Support Policy
- Training and Certifications
- BETA Program
Websense Web Filter v7 Product Support
Click here for support on Websense Enterprise v6.3.2 and earlier.
Hot Topics / Product Updates
- How do I create filtering policies?
- v7: Configuring Websense software to communicate with Active Directory
- Troubleshooting DC Agent
- Websense software default ports
Update Instructions
Update to version 7 from:
User Guides
- Websense Manager Help
- Evaluator's Guide for Websense Web Security and Websense Web Filter
- v7 Deployment Central
- Explorer for Linux Administrator’s Guide
- Installation Guide
- Installation Guide Supplement for use with Universal Integrations v7
- Installation Guide Supplement for use with Integrated Cisco Products and v7
- Installation Guide Supplement for use with Check Point FireWall-1 and v7
- Installation Guide Supplement for use with Integrated Citrix Servers v7
- Installation Guide Supplement for use with Integrated Microsoft Products and v7
- Installation Guide Supplement for use with Squid Web Proxy Cache and v7
- Websense Integration Service, Reporting Installation and Configuration for v7 with Blue Coat
Technical White Papers
System Requirements
Websense components can be installed together on a single machine or distributed across multiple machines, depending on network size and configuration, Internet request volume, and filtering needs. See v7 Deployment Central for hardware and software recommendations for different environments.
Service Packs
How do I know which hotfix patches are relevant for my version of Websense software?